Privacy Policy
Last Updated: January 2026
1. Introduction and Scope
Scopeos Limited and its affiliates (collectively, "SCOPEOS," "we," "us," or "our") are committed to protecting your privacy and ensuring transparency regarding the collection, use, and processing of personal data. This Privacy Policy describes our practices concerning information collected through our platform, websites, mobile applications, sensors, IoT devices, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of our Services immediately.
IMPORTANT NOTICE:
This Privacy Policy applies to all users of our Services, including industrial manufacturers, reliability engineers, CAT-certified analysts, maintenance personnel, and any other individuals or entities accessing our platform. The information provided through our Services, including predictive maintenance analyses, diagnostic reports, and equipment health assessments, is provided for informational purposes only and does not constitute professional engineering advice, guarantees of equipment performance, or warranties of any kind.
2. Legal Basis for Processing
We process personal data on multiple legal bases depending on the context, purpose, and applicable jurisdiction:
2.1 Performance of Contract
We process data necessary for the performance of contracts to which you are a party, including service agreements, subscription terms, and platform access provisions.
2.2 Legitimate Interests
We process data based on our legitimate interests in operating, improving, and securing our Services, provided such interests are not overridden by your fundamental rights and freedoms. This includes analyzing usage patterns, enhancing platform functionality, and developing new features.
2.3 Consent
Where required by law or where we seek to process data beyond the scope of our contractual obligations, we obtain your explicit consent. You may withdraw consent at any time, though withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
2.4 Legal Compliance
We process data as required to comply with applicable laws, regulations, legal processes, or governmental requests.
3. Information We Collect
3.1 Personal Information
We may collect the following categories of personal information:
- Registration and Account Data: Name, email address, telephone number, company name, job title, and professional credentials (including CAT certifications).
- Commercial Information: Transaction history, subscription details, service usage records, and billing information.
- Professional and Employment Data: Information about your role, responsibilities, and professional qualifications relevant to maintenance and reliability engineering.
- Communications Data: Records of communications with us, including support requests, feedback, and correspondence.
3.2 Technical and Equipment Data
Our Services involve the collection and processing of substantial technical data, including:
- Equipment Data: Asset identification, equipment specifications, operational parameters, sensor readings, vibration measurements, temperature data, and other machine health indicators.
- Diagnostic Data: Analysis outputs, predictive assessments, fault detection results, and maintenance recommendations generated by our AI systems and expert analysts.
- Operational Data: Time-series measurements, historical performance records, and trend analyses.
- Integration Data: Information obtained through connections with third-party systems including CMMS, SCADA, and EAM platforms.
3.3 Automatically Collected Information
When you access our Services, we automatically collect:
- Device information (hardware model, operating system, unique device identifiers)
- Log data (access times, pages viewed, IP address, referring URL)
- Location information (derived from IP address or, with consent, GPS data)
- Cookies and similar tracking technologies
4. How We Use Your Information
We use collected information for the following purposes:
5. Information Sharing and Disclosure
We may share your information with the following categories of recipients:
5.1 Service Providers and Partners
We engage trusted third-party companies and individuals to perform services on our behalf, including cloud hosting providers, AI analytics partners (such as Viking Analytics), sensor hardware manufacturers, and professional service firms. These parties are bound by contractual obligations to maintain the confidentiality and security of your data.
5.2 CAT-Certified Expert Network
For Precision 360 and certain other service tiers, your equipment data may be shared with our network of CAT-2/3/4 certified vibration analysts for expert review and diagnosis. These professionals operate under strict confidentiality obligations.
5.3 Legal and Regulatory Disclosure
We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such transfer and any choices you may have regarding your information.
6. International Data Transfers
SCOPEOS operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United Kingdom, Poland, and other countries where we or our service providers maintain facilities. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data is protected in accordance with applicable law.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations. Equipment data and diagnostic records may be retained for extended periods to enable historical trend analysis and improve our predictive models.
When determining retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process data, and applicable legal requirements.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data:
To exercise these rights, please contact us at privacy@scopeos.com. We will respond to your request within the timeframe required by applicable law.
9. UK and EEA Specific Provisions
If you are located in the United Kingdom or European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law. In the UK, this is the Information Commissioner's Office (ICO).
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, disclose, or sell; the right to delete personal information; and the right to opt-out of the sale or sharing of personal information. SCOPEOS does not sell personal information as defined by the CCPA.
11. Data Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
12. Children's Privacy
Our Services are not directed to individuals under the age of 18 or the applicable age of majority in your jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised Privacy Policy on our website and update the "Last Updated" date. Your continued use of our Services after any changes indicates your acceptance of the revised Privacy Policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Scopeos Limited
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